Travelling (7)

If you think you have lost an item in one of our vehicles, we will use reasonable efforts to locate the item and, if found, securely store the property for 1 month. You can contact us by sending an email to and one of our team will be happy to help. If we are unable to return your property after 1 month, we will securely dispose of the item.  

You will receive an SMS message or app notification to confirm your driver’s arrival. This will include a link to track their exact position. Please make sure notifications are permitted from the Dash Cars App.

Once a driver has been allocated to your booking, you will be sent an SMS message with your driver’s details, including their make, model & registration of the vehicle.

  • For non-airport journeys, a grace period of five minutes is offered. The driver will record this as a no show if you are not in the vehicle 5 minutes after you have received the notification that your vehicle is outside. This is done so we remain on time for all our customers. For ASAP bookings, your five minutes starts from the time the vehicle arrives. For pre-bookings, the time starts from the booked journey time. 
  •  For airport journeys, a grace period of 30 minutes is offered for all flights before waiting time is accrued. After this period, you will be liable to pay a waiting time fee from the 31st minute for all flights. For additional waiting time charges, see our Terms and Conditions.

You are not required to tip your driver although any tip is greatly appreciated. This can be done by cash or within the App.

Shortly before the journey time we will send you an SMS message with your driver’s details, including their make, model & registration of the vehicle. If you have booked via our app then you will be able to track all stages of the booking through the app.

You can track your driver in our mobile app or from the link in the SMS message sent to you when your driver is on their way. You can also call us and we can put you through to the driver if necessary. 

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