Pricing & Payments (9)

This can happen if your if your final fare is greater than the initial authorisation amount. For example, due to wait time or if your ride is on a meter and you were stuck in traffic. If a second authorisation hold for the final full amount is unsuccessful, your bill may be split into two receipts. If you have any queries about your payments, please use our contact form.

When you book your ride, we give you an estimated fare. Your actual fare is charged once you have completed your ride. The actual fare may differ from the estimated fare due to wait time and or extras which we try to accommodate within the pre-authorisation. Please check your card or bank statement again in the coming days to see the final amount charged. If you have any queries about your payments, please use our website contact form.

We pre-authorise your payment to ensure that customers have a valid payment method and sufficient funds available when requesting a ride. This helps us to ensure we can pay the Driver-partner for the service they provide. This is common practice on all ride-hailing apps.

A pre-authorisation is a temporary hold of funds on your bank account or card. This is used to ensure that the payment method is valid, and that there are sufficient funds available to pay for your ride. The pre-authorisation is not a charge, but a temporary hold, meaning that the funds held will be released after a short period of time. Please note, the hold of funds is with your bank or card provider, not Dash.

No, we do not accept PayPal.

Taxi services, are priced using a meter and are subject to West Suffolk Council pricing tariffs.

For airports and long distance journey's operate a fixed postcode to postcode pricing structure. This is based on a booking fee and a distance-based unit rate taken from our database.

Off-peak pricing is the cost of your journey in an off-peak period and applies to the following times: 

Monday - Sunday	00:00 – 05:59
UK Bank Holidays	00:00 – 23:59

The actual charge for the fare will take place after you complete your trip (unless the trip takes place outside our operating area), we then at our discretion can take the payment upfront before a driver is allocated the job. If you change payment method during your trip, the 'pending' charge will still remain until released by your bank. We recommend contacting your bank if you have any questions.