| ASAP and Pre-Booked | A driver has not been allocated to the passenger booking | Pre-allocation | No charge |
| ASAP | A driver has been allocated to the passenger booking and the arrival time is after the quoted estimated time of arrival. | Greater than 10 minutes | No charge |
| 10 minutes or less | Up to 100% of the Charges |
| Pre-Booked | A driver has been allocated to the booking and the arrival time is after the pre-booked time. | Greater than 10 minutes | No charge |
| 10 minutes or less | Up to 100% of the Charges |
| Pre-Booked Airport Service | An airport Service has been booked, if the cancellation is made prior to booked pick-up time. | Greater than 24 hours before pick-up time | No charge |
| Less than 24 hours before pick up time | Up to 100% of the Charges |
