What is your waiting time policy for passenger vehicles?

Modified on Wed, 16 Aug 2023 at 2:49 PM
  • For non-airport journeys, a grace period of five minutes is offered. The driver will record this as a no show if you are not in the vehicle 5 minutes after you have received the notification that your vehicle is outside. This is done so we remain on time for all our customers. For ASAP bookings, your five minutes starts from the time the vehicle arrives. For pre-bookings, the time starts from the booked journey time. 
  •  For airport journeys, a grace period of 30 minutes is offered for all flights before waiting time is accrued. After this period, you will be liable to pay a waiting time fee from the 31st minute for all flights. For additional waiting time charges, see our Terms and Conditions.
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