Why do I have two charges for the same ride?

Modified on Tue, 19 Mar 2024 at 10:24 PM

This can happen if your if your final fare is greater than the initial authorisation amount. For example, due to wait time or if your ride is on a meter and you were stuck in traffic. If a second authorisation hold for the final full amount is unsuccessful, your bill may be split into two receipts. If you have any queries about your payments, please use our contact form.

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