We know that plans change, our cancellation charges are listed below:
| Booking type | Has a driver been allocated? | Time | Cancellation charges |
| ASAP and Pre-Booked | A driver has not been allocated to the passenger booking | Pre-allocation | No charge |
| ASAP | A driver has been allocated to the passenger booking and the arrival time is after the quoted estimated time of arrival. | Greater than 10 minutes | No charge |
| 10 minutes or less | Up to 100% of the Charges | ||
| Pre-Booked | A driver has been allocated to the booking and the arrival time is after the pre-booked time. | Greater than 10 minutes | No charge |
| 10 minutes or less | Up to 100% of the Charges |