We know that plans change,Ā our cancellation charges are listed below:Ā
| Booking typeĀ | Has a driver beenĀ allocated?Ā | TimeĀ | Cancellation chargesĀ |
| ASAP and Pre-BookedĀ | AĀ driver has not beenĀ allocatedĀ to theĀ passengerĀ bookingĀ | Pre-allocationĀ | No chargeĀ |
| ASAPĀ | AĀ driver has beenĀ allocatedĀ to theĀ passengerĀ booking and the arrival time is after the quoted estimated time of arrival.Ā | Greater than 10 minutesĀ Ā | No chargeĀ |
| 10 minutes or lessĀ | Up to 100% of the ChargesĀ | ||
| Pre-BookedĀ | AĀ driver has beenĀ allocatedĀ to theĀ booking and the arrival time is after theĀ pre-booked time.Ā | Greater than 10 minutesĀ | No chargeĀ |
| 10 minutes or lessĀ | Up to 100% of the ChargesĀ |
