| ASAP and Pre-Booked |
A driver has not been allocated to the passenger booking |
Pre-allocation |
No charge |
| ASAP |
A driver has been allocated to the passenger booking and the arrival time is after the quoted estimated time of arrival. |
Greater than 10 minutes |
No charge |
| 10 minutes or less |
Up to 100% of the Charges |
| Pre-Booked |
A driver has been allocated to the booking and the arrival time is after the pre-booked time. |
Greater than 10 minutes |
No charge |
| 10 minutes or less |
Up to 100% of the Charges |
| Pre-Booked Airport Service |
An airport Service has been booked, if the cancellation is made prior to booked pick-up time. |
Greater than 24 hours before pick-up time |
No charge |
| Less than 24 hours before pick up time |
Up to 100% of the Charges |
